How To Get Your HomePure Product Repaired

Contact Global Support Center (GSC) to request repair or service assistance.

Global (All Languages) +6015 4600 0328
International Toll-Free Numbers
  • Hong Kong: 800 906 622
  • India: 000 800 050 1417
  • India Hotline*: +91 8880632532
  • Indonesia: 0080349248340566
  • Malaysia: 1 800 819 772
  • Philippines: 1 800 1 312 0051
  • Singapore: 800 852 8383
  • Thailand: 1 800 019 587
  • USA: 888 735 0751
  • UAE: 800 0120 073
*All calls are free-of-charge when made from within the stated country, with the exception of the India Hotline,
which is charged at local call rates (international call rates apply for calls made from outside the India Hotline).

GSC will advise how to replace parts or send your product for repair.

If spare parts are needed, they’re available for easy DIY replacement.
If repair is required, GSC will guide you on shipping and confirm any costs and Service Level Agreement.

* If under warranty: Spare parts, repair & shipping are covered.
** If not under warranty: You will be informed the costs before repairs commence.

After repair, your product is checked and returned to you.

NEED A SPARE PART?

Explore the full list of available spare parts below.
To make a purchase, please contact our GSC.

Videos

Spare Part Videos

HomePure Nova

 

HomePure Zayn

 

HomePure Viva

Downloads

User Manual

 

Brochures

Third-Party Endorsement

NSF (National Sanitation Foundation) International

An accredited, independent third-party certification body founded in 1944, that tests and certifies products to verify that they meet public health and safety standards set for food, water, consumer goods, and sustainability. Products that meet these standards bear the NSF mark.

 

Water Quality Association (WQA)

The Water Quality Association’s (WQA) Gold Seal is regarded as the international “Mark of Product Quality” and is one of the most recognised drinking water treatment certification programmes in the world. Not all water treatment systems have the “Gold Seal”, as this certification is awarded by the WQA to only the most reliable and trusted producers of quality drinking water systems. The protocols are among the highest in standards for microorganism testing. The WQA Gold Seal is a solid assurance of product quality, durability, and safety for you, the consumer. In short, systems that display the Gold Seal indicate to consumers that this water treatment system has been rigorously tested and meets industry standards.

 

European Centre for Allergy Research Foundation (ECARF)

Products carrying the Allergy-friendly Quality Tested Seal have been tested and proven to be suitable for people with allergies and intolerances.

 

Intertek, New York, United States

Tested for Microorganism Reduction (Virus and Mould).